What are the main concerns when you select an undercarriage parts partner? This is what we are going to discuss today with industrial veterans and net friends here. Please feel free to share your ideas by email, complains and whatsoever related in your early experience, your opinions and suggestions are extremely important for us.
1) Quality
2) Cost
3) Availability
4) After sales service
5) What are the best satisfied aspects of working with your current supplier?
6) What are the worst satisfied aspects of working with your current supplier?
1) Quality
ü Obviously, quality is the key factor of survival and development for a Company, we establish business trust with our customers either new or regular customers by supplying them qualified parts and caring service through our business cooperation.
ü How to achieve that goal and build up our reputation in the market? The most important for us is to cooperate with regular raw material suppliers, including steel suppliers, hardware suppliers and etc. We don’t pursuit of lower prices of raw material suppliers to maximum margin, instead of which, we opt for stable suppliers of raw materials to ensure stable performance of finished goods.
ü Drawing respect. We produce our parts in accordance with our drawings, ensuring the compatibility with OEM factory but affordable price. In addition, we optimize our drawings when it is necessary by collecting user experience feedback.
ü Heat treatment. We conduct complete heat treatment for our finished parts to guarantee its performance and longer wear life, including tempering and quenching, induction hardening, annealing. Relevant HRC report is available upon request for each model.
2) Cost
ü Price matters, and is always sensitive to everyone, there is no doubt about that. Otherwise there would not be aftermarket. However, sensitivities to price can be very different from region to region. There are regions that focus more on price rather than quality, and there are regions that they are less sensitive to cost. They are willing to pay for good quality goods.
ü Market competition is as fierce as always, there are folks who is keen to play price competition and attract attentions of others. It does exist that distributors promote and sell parts even with negative margin. In this case, this is abnormal and it won’t last long. The worst part is that such unfair competition would ruin our industrial and reputation eventually.
ü The bitterness of low quality remains long, after the sweetness of low price is forgotten- Quote by Benjamin Franklin
3) Availability
ü This is for sure playing great impact on your final decision. Whoever carry wide range of models is able to provide better service, in term of working efficiency, transportation cost related and overall solution for your order.
4) After Sale Service
ü 12M warranty on all the parts(undercarriage system, not the wearable parts)
ü Prompt response to customer need.
ü Professional advice for customer inquiries
ü Complete tracking service for customer order
ü On-Site support is available upon customer request
5) What are the best satisfied aspects of working with your current supplier?
ü We expect your valuable feedback and experience sharing by email
6) What are the worst satisfied aspects of working with your current supplier?
ü We expect your valuable feedback and experience sharing by email